AzureBay Help File
Created
July 2007
Additional Information can be found at http://www.AzureBay.com/Support
Install
/ Uninstall the software
Removing
the Registration Pop-Up Reminder
Move
Data Process Errors 113 & 132
Program
Conflicts with other Software
How
to check the program version
How
to create/access my online account
How
to change my listed email address or update my account
Installation
Instructions.
If there are problems running the setup.exe file from the CD and you can see
the files on the CD, you can try copying all of the files from the CD to a
folder on your desktop.� Then run the
installation from there.
If the computer won�t
recognize the CD, be sure to first restart the computer.� If the problem continues try installing the
CD onto a different computer, to try to find out if the problem is with the
CD-ROM drive or with the CD.� If a
replacement is required, email sales@azurebay.com
for instructions on where to send the CD.�
A replacement will not solve the problem if another computer can read
the CD but yours cannot.� In this case,
you should update the drivers for your CD-ROM drive.
If the CD requires a serial
number to install your purchased title, it can be found on a slip of paper
stored with the CD in the CD packaging.�
Only certain Colorado titles require a serial number to install.
To obtain a serial number to
install a free Bonus set, register the software title at www.AzureBay.com/register
To install just the images
and not the program files, Open My Computer, RIGHT click on the CD-ROM drive
and choose Open.� Double click the ImageInstall.exe
file.� An existing AzureBay program
should already be installed as this will not install the program files needed
to view the screen saver.� This option
can be useful if a user does not want to over-write newer program files with
older ones.�
Uninstall
Instructions
Manual Uninstall
Instructions
Additional Uninstall Information
AzureBay
files are typically stored in the following locations.�
Windows
all versions���� C:\Program Files\AzureBay
Windows
2000, XP, Vista�� ������ C:\Documents & Settings\(user account name)\Local
Settings\Application Data
Windows 98����� ����������
C:\Windows\Local
Settings\Application Data
Local Settings is typically a hidden folder.�� To change your settings to allow you to view hidden files and folders, click on Tools-Folder Options-View.
The installation program adds
links to the windows startup.� Items can
usually be removed by clicking on Start-Programs-StartUp �RIGHT clicking on a link
and choosing Delete.� These links are
named WPChanger, Wallpaper Changer, & Register
The installation program
creates various windows registry keys.�
These can be removed by opening the windows Registry Editor.� Click on Start-Run.� Type in �Regedit� and click OK.� Click on Edit-Find to find �AzureBay�
entries.� Essential entries needed to run
the program are found in �
HKEY_CURRENT_USER\Software\AzureBay
HKEY_CURRENT_MACHINE\Software\AzureBay
A screen saver
is an image, many images, or an animation that appears on your screen when you
are not using the computer. The screen saver only starts running after the
computer has been idle for a set amount of time. When the screen saver is
running you cannot see your Start button, wallpaper icons, or programs. To stop
the screen saver from running and return to your work, simply move the mouse or
hit a key on your keyboard.
The Screen
Saver Sub Tabs...
Basic Settings - contains all of your general controls
Calendar - controls the screen saver calendar only, does not affect the
wallpaper calendar
Sound - these controls are only active for specific titles.� Not all titles include sound files.
PanaMotion - controls for panoramic images
(not all titles have panoramic images)
Netlauncher (for advertising screen savers
only)
The Screen
Saver Basic Settings Controls
The "Image Set" drop down menu shows the current screen saver title.
If you have more than one screen saver title, simply click on the drop down
arrow to choose between your titles or randomize them all into one. In this
case the Image Set is Ten Bonus Images. Most of the other controls are self
explanatory.
Some screen
savers come with titles or a paragraph of information (info panel). This
information will only be displayed when your screen saver is running. Some
screen savers contain this text in various languages.
After making any changes always remember to click "Apply". The
Apply button will ensure that your new changes take affect.
Additional screen saver
controls are found in Windows Display Properties.� These Windows Settings over-ride the AzureBay
settings.� To open Display Properties,
RIGHT click on your desktop and choose Properties.� The Windows password protection feature can
be found here as well as power saving features for your monitor and
computer.� Password Protection only
occurs when the screen saver comes on automatically on its own, and not when it
is previewed.
The power saving features can
automatically turn off the monitor or computer after a set amount of
inactivity.
The Wallpaper is an image that appears in your background behind your Windows icons. The wallpaper or sometimes called the "background" or "desktop" image is usually the first image that you see after windows is completely finished booting up.
The Wallpaper Sub Tabs...
Basic Settings - contains all of your
general controls
Calendar - controls the wallpaper
calendar only, does not affect the screen saver calendar
Sound - these controls are only active for
titles that specifically advertise audio features
The Wallpaper Basic Settings Controls
The "Image Set" drop down menu shows the current screen saver
title. If you have more than one screen saver title, simply click on the drop
down arrow to choose between your titles or randomize them all into one. In
this case the Image Set is Lighthouses of North America.
The "Size to fit screen" box is useful in sizing the image and calendar to best fit your screen.
After making any changes always remember to click "Apply". The Apply button will ensure that your new changes take affect.
Additional Wallpaper Controls
are found in Windows Display Properties. These Windows Settings over-ride the
AzureBay settings.� To open Display
Properties, RIGHT click on your desktop and choose Properties.
The Edit Sets Tab in the AzureBay Configuration allows users to remove either individual images or entire Image Sets from the screen saver and wallpaper cycles.� Simply select an image or image set and click the Exclude� button.� Image Sets that include Title Pages can have the Title Page removed by unchecking the Show Title Page box.� A Title Page is an image that first appears during a screen saver cycle that introduces the particular Image Set about to be shown.
For problems with the
calendar date, please refer to the Program
Malfunctions section of this help file or visit http://www.AzureBay.com/support
The AzureBay program contains
2 calendars.� A Screen Saver calendar
accessible within the AzureBay Configuration under the Screen Saver tab, and a
Wallpaper calendar accessible within the AzureBay Configuration under the
Wallpaper tab.� Changing the screen saver
calendar settings, will not affect the wallpaper calendar.� If a calendar is not showing on the screen
properly, the image may be larger than the screen.� Be sure to check the Size to Fit screen box
under the wallpaper and screen saver tabs.
While most AzureBay titles do
not include sound files some do.� Refer
to the software packaging to see if audio files are specifically
advertised.� Titles that might include
audio files should also require Windows Media Player on the System Requirements
of the packaging.
Screen Saver Sounds
The screen saver sound
controls can be found in the AzureBay Configuration window under the screen
saver tab.� �Looping� is a screen saver
sound option which allows an audio file to repeat if a screen saver image has
not yet changed.� Otherwise, once the
audio file is finished playing the program waits until the next image appears
and then plays the corresponding audio file related to the new image.� During the screen saver mode, each image is
assigned a specific audio file.� Only the
audio file corresponding to the displayed image will play regardless if
�looping� is selected or not.
Wallpaper Sounds
The wallpaper sound controls
can be found in the AzureBay Configuration window under the wallpaper tab.� The only options found there are to turn the
wallpaper sound on or off.� Because
wallpaper images are static and do not change often, wallpaper sounds typically
do not match the wallpaper image displayed in the background.� Rather, the entire audio library installed with
a selected image set plays while you work.�
The AzureBay Wallpaper
controls found in the System Tray provide quick access to wallpaper
sounds.� Simply RIGHT click on the
AzureBay Icon to turn the sounds off, choose new wallpaper, or open the
configuration settings.
While most AzureBay titles do
not include panoramic images some do.�
Refer to the front of the software packaging to see if �Panoramic� is
advertised.� Panoramic titles contain both
long horizontal and vertical images.� Standard
non-panoramic images are sized in 1024x768 and 1600x1200 pixel dimensions.� To verify if your images are panoramic, you
can open them using an image program.�
Images are located in their image folder found in C:\Program
Files\AzureBay\AzureBay Screen Saver\
If panamotion
is turned on, an image will pan across the screen allowing a user to view the
entire image.� Otherwise panoramic images
are too large to fit on a screen and only a portion of the image will be
displayed.�
If the image streaks as it
pans or doesn�t fit on the screen properly�ensure that the windows monitor
settings are set to either High or True Color.�
These settings can be found in Windows Display Properties under the
Settings tab. Also ensure that the box �Size to fit Screen� is checked under
the screen saver tab
Netlauncher is a feature for custom built screen savers typically
used in advertisement.� When Netlauncher is turned on and the screen saver is running, a
user can press the Tab or Esc keys on the keyboard to visit the advertised web
site.� There will usually also be an
advertiser�s logo that appears on the images informing users to visit the
advertiser�s web site.� Screen savers
with advertising logos are usually given away for free as part of some
promotion.� Users who purchase titles
will not have an advertiser�s logo on their images.
Older versions of the
software when installed on newer versions of windows that they were not
designed for may have had a glitch where the AzureBay registration pop-up
reminder would appear every time Windows starts.� This problem has been corrected in later
versions of the software.� To correct the
problem, there are a few different solutions�
The latest version of the
software can be found by visiting http://www.AzureBay.com/Support� Re-Installing a CD containing the latest
version will also solve the problem.
To Edit the Windows StartUp,
click on Start-Programs-StartUp.� RIGHT
click on the Register link and choose Delete.
OR � Click on Start-Run.� Type in �MSCONFIG� and click OK.� Click on the StartUp tab and remove the
checkmark from the Register box.� Click
apply.
OR � Click on
Start-Search.� Search for the word
�Register�.� The correct file should be
found in the Start Menu folder and should have an AzureBay icon.� Clicking on it should bring up the Pop-Up
Reminder.
Most calendar date problems
can be solved by either updating the AzureBay software or checking a few
windows settings.� If a calendar is not
placed on an image properly ensure that the Size to Fit Screen box is checked
in the AzureBay configuration.� There are
two calendars in the program, one for the screen saver (settings are under the
screen saver tab) and one for the wallpaper with settings under the wallpaper
tab.� If the calendar colors don�t look
right, ensure that Windows is configured to have your monitor display either
True or High Color.
Trouble Shooting the
Calendar Date
To view the StartUp, click on
Start-Programs-StartUp.� Wallpaper links
are listed as either WPChanger or Wallpaper Changer.
The Windows Date & Time
settings are found in the Windows Control Panel.� They can also be accessed by double clicking
the clock found in the System Tray.
For Windows XP & Vista,
RIGHT click on the Desktop and point to �Arrange Icons By��.� Ensure that Show Desktop Icons is checked and
that �Lock Web Items on Desktop� is not checked.
For Windows 98 & 2000,
RIGHT click on the Desktop and choose Properties.� Under the Web tab in Windows Display
Properties ensure that the Active Desktop box is not checked.
International Users may need
to change their Regional settings found in the control panel.� This is especially the case if they already
have the latest version of the software installed, and the displayed date
remains on January.� The software
currently accepts English (United States) and most European time and date
formats.� If a date problem occurs, try
adjusting both the short and long date formats and then placing a new wallpaper
image on the screen.� An example of
acceptable formats is shown.� In some
countries the first day on a calendar is Monday instead of Sunday.� This unfortunately cannot be changed.�
If the wallpaper is not
stretching to fit the screen correctly there are two basic controls that can be
adjusted.� Ensure that the �Size to fit
Screen� box is checked in the AzureBay configuration under the wallpaper
tab.� Also ensure that �Stretch� is
selected in Windows Display Properties under the Desktop/Background tab.� RIGHT click on the desktop and choose
Properties to open Windows Display Properties.�
For problems with the
wallpaper automatically changing
To view the StartUp, click on
Start-Programs-StartUp.� Wallpaper links
are listed as either WPChanger or Wallpaper Changer.
For Windows XP & Vista,
RIGHT click on the Desktop and point to �Arrange Icons By��.� Insure that Show Desktop Icons is checked and
that �Lock Web Items on Desktop� is not checked.
For Windows 98 & 2000,
RIGHT click on the Desktop and choose Properties.� Under the Web tab in Windows Display
Properties ensure that the Active Desktop box is not checked.
If the screen saver
automatically turns off or gives a black screen after running for a while, a windows
monitor setting needs to be adjusted.�
RIGHT click on the Desktop and choose Properties.� This will open Windows Display
Properties.� Under the Screen Saver tab,
change the Monitor Power Settings so the monitor and computer hard disks, etc
do not automatically turn off.� This will
ensure that the monitor doesn�t automatically turn off, showing a black screen.
An automation error generally
occurs when the AzureBay program is prevented from running as it should.� This could be the case if a windows setting
prevents certain features from running.
The latest AzureBay version
can be obtained from www.AzureBay.com/support�
RIGHT click on the Desktop
and choose Properties.� This will open
Windows Display Properties.� Under the
Screen Saver tab, change the Monitor Power Settings so the monitor and computer
hard disks, etc do not automatically turn off.
Open Windows Media
Player.� Ensure that you are using
Windows Media Player version 9 or higher.�
Click on Tools-Options, ensure that �Allow
screen saver during playback is checked�.
This problem can occur when
AzureBay files become jumbled due to previous un-installations, manual file
deletions, etc.� The below procedure will
allow users to reset the software.
Open C:\Program
Files\AzureBay\AzureBay Screen Saver\
Delete the ScreenSaver.ini
text file.
Open the Windows Application
Data folder and Delete the following AzureBay files if they are listed�
AzureBay.ini
ScreenSaver.ini
ssprep.bmp
sswpprep.bmp
cal.bmp
For Windows
2000, XP, & Vista
Open C:\Documents and
Settings\(Personal user account - usually the
name of a person)\Local Settings (it's a hidden folder)\Application data.
To change your settings to allow you to view hidden files and folders, click on
Tools-Folder Options-View.
For Windows 98
Open C:\Windows\Local
Settings (it's a hidden folder)\Application Data. To change your settings
to allow you to view hidden files and folders, click on Tools-Folder
Options-View.
Errors 9 & 380 indicate
that pieces of the program are either missing or aren�t linked together
properly.� Sometimes, this can result in
a loop of error messages which keep coming up.
To temporarily stop the error
message from appearing hit Ctrl, Alt, & Delete on your
keyboard all at the same time. Using the Task Manager/Close Program
window, End Task/Close the WPChanger, and/or Wallpaper Changer programs if they
are running. This will stop the program loop until you restart the
computer.
Another means to stop the
error messages from appearing is to click on Start, Programs, StartUp. RIGHT
click with the RIGHT mouse button on the WPChanger/Wallpaper
Changer link and choose Delete. Then restart the computer.� This will disable the wallpaper until the
problem is corrected.
The most common reasons why
this error occurs are...
1) The installation location/folder of the program was changed
during setup.
2) There are many user login accounts on the computer
3) This is not a standard USA version of windows
Additional Info
If the problem persists after
following these steps, follow the steps for Errors 5 & 62.
1) The easiest solution is to uninstall and reinstall
without changing any of the setup defaults. To uninstall, click on Start,
Settings, Control Panel, Add/Remove Programs. Highlight the AzureBay
screen saver and click add/remove.� If
the problem continues, follow the suggestion in step 3) changing the registry
key to match the installation folder�or delete the registry key and reinstall
the software.
2) It's likely that each user account has their own
windows registry even though programs are shared between users. The azurebay
program needs a registry key in order to run correctly. To create a
registry key for a user, simply reinstall the program. This should be
done for each user. Login to a users account. If the error message
appears, stop it from appearing, and reinstall the program for that user.
An alternative solution is to
install the latest update while logged into an administrator's account. This
will create the missing registry keys for all of the user accounts on the
computer.� The latest AzureBay update is available
at www.azurebay.com/support
3) If you are not using a standard USA (English) version
of windows, the registry key needs to be changed to the language of windows
that you are using. To do this, click on Start, Run. Type in
"Regedit" and click OK. Open HKEY_CURRENT_USER / software /
AzureBay / AzureBay Configuration / ProgramPath. On the right side
of the screen you will see the wrong program path. Right click on
"default" and choose Modify. Change the path to the correct
location that you installed the program to.
This is really a calendar
date problem, and most often occurs with international users.
Click on Start, Programs,
AzureBay. Go to the wallpaper tab then to the
sub-calendar tab. Turn the wallpaper calendar off and click apply.
Go to the screen saver tab,
then to the sub-calendar tab. Turn the screen saver calendar off and
click apply.
Click on Start, Settings, Control Panel. Open up Regional
Options/Settings.
Click on the Date tab.
Under the Short date, select the following format. d/M/yyyy (day
/ month / year)
Restart the computer.
These errors typically name a
problem file within a folder.
C:\Program
Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB.bmp
error ID 53
C:\Program
Files\AzureBay\AzureBay Screen Saver\(image folder name)\AB_IP.bmp
error ID 53
Download and save the below
files to the image folder giving the error message.
www.azurebay.com/ftp/pub/PCUpdates/AB.bmp
http://www.azurebay.com/ftp/pub/PCUpdates/AB_IP.bmp
C:\Program
Files\AzureBay\AzureBay Screen Saver\folder name\image.bmp01 error ID 53
Follow the steps for Errors 5
& 62
Runtime Error 53: File not
found, C:\Program Files\AzureBay\AzureBay screensaver\ssj.bmp
Open C:\Program
Files\AzureBay\AzureBay Screen Saver\
Open one of your image folders
Open any one of the large jpg images with almost any image program
Save the File as ssj.bmp and place the saved file in
the folder mentioned in
the error message.
An Error 91 is a user induced
error.� It occurs when a user is using
the wallpaper controls in the AzureBay configuration and clicks on �Image
Info�� without first having selected a specific image to get info on.� In order to select a specific image, the
�Image Set� drop down menu must first be set to a specific image set and not
set to �Randomize From All Image Sets�.
Illegal Operations most often
occur when there is a problem with a non-AzureBay program and it is interfering
with the AzureBay software.� When an Illegal
Operation error appears there will often be a details button.� The first two lines of the details will often
reveal the name of programs or files involved in the program conflict.� Finding out information about problem files
will often reveal that a certain non-AzureBay program needs to be updated or
removed.
An "Error 132 - an error occurred during the move data process" is
fairly easy to correct. It only happens during the installation of an AzureBay
Screen Saver. It occurs on certain titles when an AzureBay program is
already running and prevents new files from being installed.
To correct the problem so
that the new images can be installed....
Hit the Ctrl, Alt, and Delete
keys on your keyboard.
A close program box will
appear.
End Task to
the WPChanger or the Wallpaper Changer program.
Now install the new screen
saver.
An alternate solution is to
open My Computer, RIGHT click on the CD-ROM drive and choose Open.� Double click the ImageInstall.exe file.
An error 113 message indicates that there is a problem with windows
running the install program. This error most often occurs when installing
software downloaded from the internet.�
The problem does not lie with the program but with your Window's temp
files. Usually restarting the computer will reset your windows temp files
and correct the problem allowing you to install the program.
If that doesn't work, then
you'll need to open the folder and delete the file listed in the error message,
and repeat until successful. These files will be listed as hdr,
data, etc. They are safe to delete as they are temporary files used for
installation.
For a complete up-to-date
list of AzureBay related errors, please visit www.AzureBay.com/support
Errors not listed in this
help file are extremely rare.� Errors not
listed on the support pages are likely so rare that no information has been
gathered about them because no users have reported them before.� Errors not listed on the online support pages
are likely caused by a program conflict with other software on the computer.
The AzureBay program will
never ask users to insert CDs or to install other programs.� Sometimes a partial or demo installation of a
non-AzureBay program may interfere with the screen saver.� If this happens, a message asking to install
the full version of the non-AzureBay program may appear when you access the
AzureBay program.� This may happen
because of a mix-up in temp files or other program malfunctions.� Uninstalling or installing the full version
of the non-AzureBay program listed in the message should solve the problem.
If users have multiple screen
savers or wallpaper programs it is possible that they could conflict with one
another.� An example would be where
another wallpaper program places an image over the AzureBay wallpaper,
preventing users from viewing the AzureBay wallpaper.� Disabling or turning off the other wallpaper
program will allow the AzureBay wallpaper program to display the image.� Likewise, the AzureBay wallpaper should be
turned off (controls found in the AzureBay configuration) if another wallpaper
program is used.
The AzureBay program will
never ask users to insert CDs or to install other programs.� Sometimes a partial or demo installation of a
non-AzureBay program may interfere with the screen saver.� If this happens, a message asking to install
the full version of the non-AzureBay program may appear when you access the
AzureBay program.� This may happen
because of a mix-up in temp files or other program malfunctions.� Uninstalling or installing the full version
of the non-AzureBay program listed in the message should solve the problem.
AzureBay version information
can be found in the Configuration in the top right corner of the �About�
tab.� This only tells the version of the
Configuration.exe file however.� If
multiple program versions have been installed, the file versions for the
different AzureBay program files may be different.� Open C:\Program Files\AzureBay\AzureBay
Screen Saver\
RIGHT click on WPChanger.exe
and choose Properties to see when the file was created as well as the program
version for that specific file.� Repeat
with the Register.exe file, and the AzureBay.scr file
found in C:\Windows
The AzureBay program stores
image information is in 2 places.�
For help finding the
Application Data folder see the information contained in Errors 5 & 62 in
this help file.
Windows 98, 2000, XP, & Vista
C:\Program
Files\AzureBay\AzureBay Screen Saver\
Windows 2000, XP, & Vista�
C:\Documents &
Settings\(personal user account name)\Local Settings\Application Data
Windows 98
C:\Windows\Local
Settings\Application Data
All other AzureBay program
files are stored in C:\Program Files\AzureBay\AzureBay Screen Saver\
Except for the AzureBay.scr file which is found in C:\Windows
AzureBay links allow the program
to automatically start running when windows starts.�� Links to the AzureBay Register.exe and
WPChanger.exe files are found in the Windows StartUp.� More information on how to access/delete
these links is found in the Removing the Registration Pop-Up Reminder under the
Program Malfunctions section of this help file.
The program uses windows
registry keys to link the program information together.� The windows registry editor can be opened by
clicking on Start-Run and typing in �Regedit�
AzureBay information
essential to running the program is found in
HKEY_CURRENT_USER/Software/AzureBay
HKEY_LOCAL_MACHINE/Software/AzureBay
The path contained in Program
Path folder must match the actual folder that the program was installed to.
The Register folder is
essential in preventing the Register Pop-Up Reminder from appearing when
Windows loads.� This folder is created
when a user clicks OK to register or when they decline to register.
You can login by
visiting www.azurebay.com/secure/login.asp There
you can either login to an existing account or create a new one.
In order to login to the web
site, your internet privacy settings need to allow for cookies. Cookies
are used on the AzureBay site to track your order or bring up requested
information from page to page. We do not collect any information from you
with the use of cookies.
If you are using Internet
Explorer 6.x or higher on windows...
Click on Tools - Internet
Options - Privacy
Lower your privacy settings
to Medium High or lower.
Click apply
Users sign in with their
email address and password. To check your password follow the below
link. www.azurebay.com/secure/Emailforgottenpassword.asp
You can login by
visiting www.azurebay.com/secure/login.asp There
you can either login to an existing account or create a new one.
After logging into the site,
click on Update Profile.� Enter your new
information and click Submit.
If you would like to unsubscribe from the email offers change your preferences
on the Update Profile screen.� AzureBay
does not share or sell customer information.
If your specific screen saver
title is not listed on the registration page, choose �Other�.
You can register by
visiting www.azurebay.com/register There
you can either login to an existing account or create a new one.
To receive an installation
code to install your 10 generic bonus images (collected from various azurebay
titles) on your CD you need to register the software. The code will be
found on the bottom of the registration page. You can register
by visiting www.azurebay.com/register There
you can either login to an existing account or create a new one.
Users can download 10 generic
bonus images by clicking on the Free Screen Saver Download link on the homepage
http://www.AzureBay.com/Support
The 10 generic bonus images
in the download are often identical to the bonus images contained on a CD.� Non-generic bonus sets are contained only on
certain country, Hawaiian, and bird installation CD�s.� If a non-generic bonus set is contained on
the CD it will not be listed simply as �bonus� during the installation.